Wellora Privacy Policy

Wellora collects and safeguards all information provided on our website to ensure user privacy and security. All personal information required will be used strictly in accordance with this privacy policy.

This policy may be updated periodically. Users are encouraged to review the website regularly for changes. Latest update: December 2024.

Data Security

To prevent unauthorized access or disclosure, Wellora employs robust physical, electronic, and managerial procedures to protect all collected information. Whether it pertains to account data, payment information, or identity verification details, we are committed to preserving user privacy and ensuring data security.

How Wellora Uses Information

Wellora collects personal information to provide exceptional customer service and enhance user experience. This data is utilized for:

  • Internal Records: Maintaining accurate records for effective service management.
  • Order Processing: Ensuring efficient tracking and fulfillment of orders.
  • Service Enhancement: Improving products and customer service based on feedback.
  • Personalized Communication: Sending tailored promotions or updates based on customer interests.
  • Engagement Programs: Inviting customers to participate in testimonials and surveys.
  • Identity Verification (e-KYC): Complying with legal requirements and ensuring secure transactions.

Identity Verification (e-KYC)

To comply with legal and regulatory requirements (such as e-invoicing), Wellora may collect full names, dates of birth, and images of government-issued IDs (NRIC or passport).

Purpose of e-KYC

  • To prevent fraudulent transactions and identity theft.
  • To comply with regulatory requirements for e-invoicing.
  • To ensure accuracy during the invoicing process.

Eligibility & Retention

This process is available only within three days of order placement. All data is encrypted and shared only with authorized third-party providers under strict confidentiality. Data is retained only as long as necessary for legal obligations.

Data Sharing

Wellora may share personal data with trusted affiliates for order fulfillment, data analysis, marketing, and payment processing. Affiliates are strictly prohibited from using this information for any purpose beyond their designated responsibilities.

Reviews Submission

By submitting reviews, customers consent to the use and publication of their information (name, age, gender, location, and review content) on Wellora’s website and marketing platforms without further notice.

For privacy concerns, please contact support@wellorahealth.co